Netflix streaming service has made every boring moment enjoyable with its exciting content. Because it supports almost all devices so, everyone can use it. If you are streaming Netflix on Android then, you definitely will be enjoying your free time. There might be a chance that your network connection is not good. If your Netflix app is crashing on Android then, you will need to fix the Wi-Fi router and restart it. It might be an inconvenience, but doing it might help you to fix the problem.
The problem behind Netflix App Crashing
Unfortunately, when Netflix stops working, it will spoil your mood for sure. There might be a huge amount of traffic due to which Netflix starts hanging. If this is something which you are going through then, you must have the right solution for the same.
Basic Resolution for Netflix Crashing on Android
To restart your phone, all you need to do is to press the power button and up volume button simultaneously. Wait to restart your phone and when it turns on then, open the Netflix app and check if it is working flawlessly.
Resolution 1- Restart Wi-Fi Router
If Netflix starts hanging then, there are possibilities that you have a network error. In such a case, you will need to check your Wi-Fi router and there you have to restart it. This resolution might trouble you but, trust me you might get rid of this issue. After that, Netflix will start working again.
In case, if you are using Mobile data to watch Netflix then, you should turn the Airplane/Flight Mode on. It will disconnect your phone from the network and then, turn off the flight/airplane mode. Now, turn the Mobile data on and run Netflix effortlessly.
Resolution 2- Reinstall Netflix
The simplest way to resolve the crashes issue is to uninstall and reinstall the Netflix app. Netflix is not different from others so; you should try the same for this streaming service as well. It is a common resolution that will definitely work.
Resolution 3- Clear Netflix Cache
If the issue is not fixed yet either by restarting the device or router then, clear the cache data. Such data is stored for the Netflix app. For issues linked with the app itself, deleting cache will turn to more helpful. Cached data is basically temp files that are in your phone when you open the app. This data comes very handily and the device collects detail about that certain app. It helps when it opens hence, it will lessen the loading time.
To clear Netflix Cache, follow the steps-
- First of all, go to the Settings from the apps
- There you have to select App Manager and find the Netflix from the app category
- This is the time to tap on the option for Storage, select Clear Cache
Resolution 4- Install Available Updates
Another resolution Netflix crashing on Android is to install the update of app and device as well. Installing phone updates will ensure that all the functions are smoothly working and apps are running without any issue.
Update Android Operating System
- You have to go to Settings of Phone and select General
- After selecting General, you have to tap on Software Update
- If there are any pending updates available, then you will see them on the screen with the Android version
- In case there is an update available then, move ahead with the procedure and install it
Resolution 5- Factory Reset (If nothing works)
In case all of the fixings don’t fix the issue then, you will need to factory reset your Phone. Before that, ensure that you have backup all of the data on Google Drive, cloud, laptop/PC to avoid data loss.
Important: A factory reset will clean all data on the phone so, make sure to be more cautious
Follow the steps to factory reset on Android-
- First and foremost, go to the Settings
- There you have to select System
- The menu will extend and select the Advanced option
- Now, go to the ‘Reset options’ and choose it
- You will then see various reset options and select Erase All Data
All set! When Factory Reset is successful then, you will simply start streaming Netflix on Android. This is the time to contact Netflix to get help in case you want any kind of assistance. The technical experts are enough to deal with any issue with Netflix.